This “Policy” also known as the Privacy Policy page explains the guideline and procedures that’s utilised on this platform to collect, process, store and disclose all kinds of information of the Crickex players. Personal and financial information of players are usually collected when players register to the Crickex site. By agreeing to use our site, you have consented Crickex to hold and handle your personal information as described by this page.
Please take note that it is your responsibility to come back and check through this policy page at least once a month. We may/will update, expand or change this policy without any notifications to our users.
Information We Collect
At Crickex, we collect and use personal information provided voluntarily by users. This information may include:
- Full name (first and last);
- Date of birth;
- Mobile phone number;
- Email address;
- Country and address of residence;
- Postal code.
Additionally, we use software to collect data such as traffic information, IP addresses, device identifiers, browser types, and user locations. We also gather details about the URLs of websites visited before users accessed our platform.
To enhance our services and maintain compliance, Crickex analyzes payment methods, transaction frequencies, and deposit amounts. This helps us detect violations of our user agreement and improve the overall quality of our offerings.
Crickex may record telephone conversations and correspondence between users and our support team. These records are used for staff training and to assess the effectiveness of our marketing campaigns and new features.
Third-Party and Public Sources
We may also collect personal information from third-party sources, including financial institutions, social media platforms, and business partners. All data is collected and processed in strict adherence to applicable privacy laws and regulations in Bangladesh.
Cookie Collection
The Crickex platform utilizes cookies to collect routine information such as browser language, site visit times, and referring URLs. Cookies are employed to enhance navigation and make your experience more efficient.
While this information does not identify users personally, you can manage cookie preferences through your browser settings. You may choose to disable cookies or enable notifications whenever a site attempts to use them.
Account Configuration and Management
When registering on Crickex, users are required to provide personal details for:
- Configuring their account;
- Providing technical support;
- Verifying user identity;
- Processing financial transactions;
- Managing multi-accounting issues;
- Sending promotional materials.
We may share personal information with third parties, such as financial institutions, law enforcement agencies, or reference agencies, but only when such entities have a legitimate reason to access this data.
Personalization
Your personal information may be used for one or more of the following purposes:
- Creating and maintaining a database of subscribers for promotional communications and newsletters;
- Documenting inquiries, complaints, feedback, and suggestions;
- Providing personalized content, services, and video materials relevant to your interests.
Marketing & Events
Crickex may use your personal information to send marketing communications via SMS, push notifications, or email. These messages will inform you about our services, promotional offers, and new products as long as you remain an active user of our platform.
If you wish to opt out of receiving marketing communications, you can contact our support team at support@crickex.com.
Information Protection
At Crickex, safeguarding user information is a top priority. We implement advanced security measures to ensure the confidentiality and integrity of your data, including:
- Any and/or all licensed anti-virus software and programs;
- Vulnerability detection software;
- DDoS attack prevention services;
- SSL certificates for encrypted data transmission.
Our system and site is updated as well as employed with specialized softwares that will monitor any information resources. This will also check the databases regularly to prevent any mishaps and vulnerabilities.
Access to Information
Users who wish to edit or delete their personal data may submit a request to our support team at support@crickex.com. Upon approval, the requested changes or deletions will be processed within six months.
Retention of Personal Data
The retention period for personal information depends on regulatory requirements and the company’s business objectives. In jurisdictions without specific regulations, user data will be securely deleted seven years after the account is closed.
Players should understand that Crickex is committed to protecting your information. Our site has adapted up to date security features to secure your details and privacy. By following the guidelines listed above, we will ensure transparency and security from our side.
